Privacy policy

1. Introduction

The privacy of visitors to our website is very important to us, and we are committed to protecting it. This policy details what we do with your personal information at TSB énergie.

2. Collection of Personal Information

The following types of personal information may be collected, stored, and used:

• Nom
• Prénom
• Email
• Numéro de téléphone
• Adresse IP

Personal information may be collected via:

• Formulaires de contact
• Cookies

3. Use of Your Personal Information

The personal information you provide to us through our website will be used for the purposes described in this policy or on relevant pages of the site. We may use your personal information to:

• Finalités liées à l’exécution d’un contrat : les données sont collectées pour l’exécution d’un contrat ou la mise en place de mesures précontractuelles à la demande de l’utilisateur.
• Finalités liées à l’intérêt légitime de l’entreprise : les données sont collectées pour protéger les intérêts légitimes de l’entreprise, tels que la gestion des relations avec les clients, la gestion des réclamations, la sécurité des systèmes, etc.
• Finalités liées à l’obligation légale : les données sont collectées pour se conformer à une obligation légale, telle que la tenue de registres pour la comptabilité ou la conformité aux lois en matière de protection des données.
• Finalités liées à l’obtention du consentement de l’utilisateur : les données sont collectées avec le consentement de l’utilisateur, par exemple pour envoyer des newsletters ou des offres spéciales.
• Finalités liées à la protection des intérêts vitaux de l’utilisateur : les données sont collectées pour protéger les intérêts vitaux de l’utilisateur, par exemple en cas de situation de danger imminent.
• Finalités liées à l’amélioration du site internet : les données sont collectées pour analyser et améliorer le site internet, par exemple pour personnaliser l’expérience de l’utilisateur.
• Finalités liées au retargeting marketing : les données sont collectées pour cibler les publicités et les communications marketing en fonction de l’historique de navigation de l’utilisateur sur le site internet.

Before disclosing personal information about another person to us, you must obtain that person’s consent regarding the disclosure and processing of that personal information under the terms of this policy.

If you submit personal information on our website for publication, we will publish it and may use that information in accordance with the permissions you grant us.

Without your explicit consent, we will not provide your personal information to third parties for their direct marketing or that of other third parties.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check if you use it. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture will be publicly visible next to your comment.

If you are a registered user and upload images to the website, we advise you to avoid uploading images containing GPS coordinate EXIF data. Visitors to your website may download and extract location data from these images.

4. Disclosure of Your Personal Information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our corporate group (which means our subsidiaries, ultimate holding company, and its subsidiaries) as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

• Where we are required to do so by law;

• In connection with any ongoing or prospective legal proceedings;

• To establish, exercise, or defend our legal rights (including providing information to others for the prevention of fraud and credit risk reduction);

• To the purchaser (or prospective purchaser) of any business or asset we are selling or considering selling;

• To any person we reasonably believe is part of a court or other competent authority for the disclosure of such personal information if, in our opinion, such court or authority is likely to require disclosure of such personal information.

Except as otherwise described in this policy, we will not provide your personal information to third parties.

5. International Data Transfers

The information we collect may be stored, processed, and transferred in any country in which we operate, enabling us to use the information in accordance with this policy.

The information we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in the European Economic Area: the United States of America, Russia, Japan, China, and India.

Personal information you post on our website or submit for publication may be available via the internet worldwide. We cannot prevent the use, whether proper or improper, of such information by others.

You expressly consent to the transfer of personal information described in this section.

6. Retention of Your Personal Information

Personal information we process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.

Subject to this, we generally delete personal data in these categories

The data retention period is 2 ans

We will retain documents (including electronic documents) containing personal data:

• As required by law;

• If we believe the documents may be relevant to any ongoing or prospective legal proceedings;

• To establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction).

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve subsequent comments automatically instead of holding them in a moderation queue.

For registered users on our site (if applicable), we also store the personal data they provide in their user profile. All users can see, edit, or delete their personal information at any time (except their username). Site administrators can also see and edit that information.

7. Security of Your Personal Information

We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

We store all personal information you provide on secure servers (protected by passwords and firewalls).

All electronic financial transactions made through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password confidential; we will not ask for your password except when you log in to our website.

8. Your Rights Regarding Your Data

If you have an account or have left comments on the site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request the deletion of your personal data. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For any requests regarding your data, you can contact our Data Protection Officer (DPO): Ferid maalem via the contact form on our website or by mail at: TSB énergie – 52 BOULEVARD GABRIEL KOENIGS 31300 TOULOUSE

9. Third-Party Websites

Our website contains hyperlinks to third-party websites and information about them. We have no control over these sites and are not responsible for their privacy policies or practices.

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves as if the visitor were visiting that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, and monitor your interaction with embedded content if you have an account and are logged in on their site.

10. Cookies

Our website uses cookies. A cookie is a small file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is sent back to the server each time the browser requests a page. Cookies can be “persistent” or “session” cookies: a persistent cookie is stored by the browser and remains valid until its expiration date, unless deleted by the user before that date; a session cookie expires at the end of the user session, when the browser is closed. Cookies generally do not contain information that personally identifies a user, but the personal information we store about you may be linked to the information stored in cookies and obtained through cookies.

We may use cookies to:

• Recognize a computer when a user visits the website;

• Track users’ navigation on the website;

• Enable the use of a shopping cart on the website;

• Improve the use of a website;

• Analyze website usage;

• Administer the website;

• Prevent fraud and improve website security;

• Personalize the website for each user;

• Deliver targeted advertisements that may be of interest to some users.

For this, we may use the following services:

• Gravatar

Most browsers allow you to refuse or accept cookies:

• In Internet Explorer (version 10), you can block cookies using the cookie management override settings available by clicking “Tools,” “Internet Options,” “Privacy,” then “Advanced”;

• In Firefox (version 24), you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the dropdown menu, and unchecking “Accept cookies from sites”;

• In Chrome (version 29), you can block all cookies by going to “Customize and control,” then “Settings,” “Show advanced settings,” “Content settings,” and selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will negatively impact the use of many websites. If you block cookies, you will not be able to use all the features of our website.

You can delete cookies already stored on your computer:

• In Internet Explorer (version 10), you must delete the cookies file manually (instructions can be found online);

• In Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy,” selecting “Use custom settings for history,” clicking “Show Cookies,” then “Remove All Cookies”;

• In Chrome (version 29), you can delete all cookies by going to “Customize and control,” “Settings,” “Show advanced settings,” “Clear browsing data,” then selecting “Cookies and other site data” before clicking “Clear browsing data.”

Deleting cookies will negatively impact the use of many websites.

If you visit the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted when you close your browser.

When you log in, we will set several cookies to save your login information and screen preferences. The login cookie lasts for two days, and the screen options cookie lasts for one year. If you select “Remember Me,” your login cookie will be kept for two weeks. If you log out, the login cookie will be deleted.

When you edit or publish a post, an additional cookie will be saved in your browser. This cookie contains no personal data; it simply indicates the post ID of the post you just edited. It expires after one day.

11. Changes to This Privacy Policy

We may update this policy from time to time by publishing a new version on our website. You should check this page regularly to ensure you are aware of any changes. We may notify you of changes to this policy by email or through the private messaging service on our website.